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I select a Service from the drop down menu and nothing happens.  

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 user
(@user)
Member Admin
Joined: 2 years ago
Posts: 8
18/10/2017 5:02 pm  
  1. Be sure to click the thumbs up icon to initiate the connection.
  2. Check for a pop-up blocker.  You may need to disable this or allow for the blacksands' site.
  3. You may have had a connection interruption which caused Blacksands to sever your connections.  This is a safety feature as it prevents man-in-the-middle attacks and hung sessions. 
    1. Simply close the window with https://client.blacksandsecurity.com
    2. Open a new window and go to  https://client.blacksandsecurity.com
    3. Reopen your connections to your Services
    4. Be sure to leave this window open as it maintains a heartbeat in the background, which, if broken, will sever all of your connections.
    5.  

 


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