Forum

I was using a Service and then I no longer have access.  

  RSS

 user
(@user)
Member Admin
Joined: 2 years ago
Posts: 8
18/10/2017 5:05 pm  

You may have had a connection interruption which caused Blacksands to sever your connections.  This is a safety feature as it prevents man-in-the-middle attacks and hung sessions. 

  1. Simply close the window with  https://client.blacksandsecurity.com
  2. Open a new window and go to   https://client.blacksandsecurity.com
  3. Reopen your connections to your Services
  4. Be sure to leave this window open as it maintains a heartbeat in the background, which, if broken, will sever all of your connections.

Quote
Share: